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Get Help

Need assistance with the NMPRC Public Portal? We're here to help! Find the right contact information and support resources below.

Contact Information​

Portal Technical Support​

For issues with:

  • Account access and login problems
  • Website functionality and errors
  • File upload issues
  • Navigation and search problems
  • Browser compatibility issues

Contact:

When contacting support, please provide:

  • Your name and email address
  • Description of the issue
  • Confirmation number (if applicable)
  • Screenshots (if possible)
  • Browser and operating system information

Filing and Regulatory Questions​

For questions about:

  • How to file a docket or complaint
  • Document requirements
  • Regulatory processes
  • Status of your filings
  • Docket procedures

Contact:

When contacting, please provide:

  • Your name and contact information
  • Confirmation number or docket number
  • Specific question or issue
  • Relevant dates

IPRA (Public Records) Requests​

For questions about:

  • IPRA request status
  • Clarification requests
  • Document availability
  • IPRA process and timelines

Contact:

  • Email: ipra@prc.nm.gov
  • Phone: (505) 827-6940
  • Hours: Monday - Friday, 8:00 AM - 5:00 PM Mountain Time

When contacting, please provide:

  • Your IPRA request ID or confirmation number
  • Date of submission
  • Specific question

Learn more: Submit IPRA Request - Managing

General NMPRC Information​

For general questions about:

  • NMPRC services and functions
  • Commission meetings and hearings
  • Utility regulation
  • Public participation

Contact:

  • Website: www.prc.nm.gov
  • Phone: (505) 827-6940
  • Address: 
    New Mexico Public Regulation Commission
    1120 Paseo de Peralta
    Santa Fe, NM 87501

Response Times​

Technical Support​

  • Email: Typically within 1-2 business days
  • Phone: Immediate assistance during business hours
  • Urgent issues: Same-day response when possible

Filing Questions​

  • Email: Typically within 2-3 business days
  • Phone: Immediate assistance during business hours
  • Complex questions: May require additional research time

IPRA Requests​

  • Acknowledgment: Within 15 business days (as required by law)
  • Response: Varies based on request complexity
  • Status updates: Available in your dashboard

Before Contacting Support​

To help us assist you more quickly, please:

  1. Check our resources first:

  2. Gather information:

    • Confirmation numbers
    • Screenshots of errors
    • Browser and system information
    • Steps you've already tried

  3. Be specific:

    • Describe the issue clearly
    • Include what you were trying to do
    • Note any error messages

Self-Service Resources​

Documentation​

Troubleshooting​

Video Tutorials​

  • Coming soon - Video walkthroughs for common tasks

Emergency or Urgent Issues​

For urgent matters that require immediate attention:

  1. Call during business hours: (505) 827-6940
  2. Clearly state: "This is an urgent matter"
  3. Provide: Your name, contact information, and nature of urgency

Note: Urgent matters are typically related to:

  • Time-sensitive filing deadlines
  • System outages affecting multiple users
  • Security concerns

Feedback and Suggestions​

We welcome your feedback to help us improve the portal!

To provide feedback:

Please include:

  • What feature or process you're commenting on
  • What worked well
  • What could be improved
  • Any suggestions

Accessibility Support​

If you need assistance with accessibility:

  • Contact: portal-support@prc.nm.gov
  • Subject line: "Accessibility Request"
  • Describe: The accessibility issue you're experiencing

We're committed to making the portal accessible to all users.

Hours of Operation​

Support Availability:

  • Monday - Friday: 8:00 AM - 5:00 PM Mountain Time
  • Weekends: Closed
  • Holidays: Closed (New Mexico state holidays)

Portal Availability:

  • The portal is available 24/7 for browsing and submissions
  • Submissions made outside business hours will be processed on the next business day

What to Expect When Contacting Support​

Email Support​

  1. You'll receive an automated confirmation email
  2. A support representative will respond within the stated timeframe
  3. You may receive follow-up questions if more information is needed
  4. The issue will be resolved or you'll be provided with next steps

Phone Support​

  1. You'll speak with a support representative
  2. They'll ask questions to understand your issue
  3. They'll provide immediate assistance when possible
  4. For complex issues, they may need to research and call back

Still Need Help?​

If you've checked all resources and still need assistance:

  1. Review the Troubleshooting Guide
  2. Check the FAQ Page
  3. Contact support using the information above
  4. Be prepared with your confirmation numbers and details

We're here to help you successfully use the NMPRC Public Portal!